AI Dispatch Assistance for HVAC, Electrical, and Low-Voltage Teams
Your staff keeps talking to customers. Work Horse IQ listens in the background, captures job details, suggests appointment times, creates calendar events, and sends confirmations — automatically.
- Customer
- John Smith
- Service
- AC Repair
- Urgency
- Same Day
- Address
- 123 Main St, Hoboken
Built for the tools your office already uses
The dispatch problem
Phones never stop. Details always slip.
Small trade businesses lose real money to bad dispatch hygiene every single week.
Missed job details
Dispatchers type while talking. Critical details get lost — address, gate codes, equipment, urgency.
Manual calendar juggling
Office staff Alt-tab between calls and calendars looking for an open slot the right tech can reach.
Customers waiting for callbacks
‘I’ll call you right back to confirm’ — and then nobody does. Trust slips, jobs go to competitors.
Techs receive half a story
Vague notes lead to wasted truck rolls, parts mismatches, and unhappy customers.
After-hours calls fall through
Weekend emergencies hit voicemail. By Monday the customer has already hired someone else.
No audit trail
When something goes wrong, nobody can reconstruct what was promised on the call.
How it works
A dispatch copilot, not another phone system.
Work Horse IQ does not replace your staff. It removes the work they hate.
AI listens during the call
Your office staff stay on the phone. Work Horse IQ silently transcribes and extracts in the background.
Extracts every field that matters
Customer, phone, address, service type, urgency, preferred time, equipment, access notes — with confidence scores.
Suggests the right tech & slot
Considers skills, service area, working hours, buffer time, and existing calendar conflicts.
Creates the calendar event
Books directly into Google or Outlook with a full job-ready description for the technician.
Sends customer confirmation
Branded SMS and email with arrival window and reschedule link — automatically.
Keeps a searchable history
Every call, summary, transcript, and decision is logged and audit-ready.
Three modes, one workflow
Choose how much control AI gets.
Start cautious. Earn trust. Move toward automation at your own pace.
AI captures. You decide.
AI listens, extracts customer & job details, and creates a clean call summary. No appointment is booked — perfect for shops that want the notes without giving up control.
AI suggests. Dispatcher approves.
AI suggests the best technician and time slot. A dispatcher approves with one click — then the calendar event and confirmation go out automatically.
AI handles it end-to-end.
When confidence is high and all rules are satisfied, AI books the appointment instantly. Low confidence falls back to manual review — never a guess.
Built for the trades
If you dispatch field techs, we built this for you.
Designed alongside HVAC, electrical, and low-voltage shops dispatching 5 to 50 technicians.
HVAC
Electrical
Low Voltage
Security & Access Control
Plumbing
Appliance Repair
Simple pricing
One platform fee. Pay per minute over the cap.
Every plan includes calendar sync, AI summaries, and SMS/email confirmations.
Starter
For small shops getting started with AI dispatch.
- Up to 5 technicians
- 1 dispatcher
- 1,500 included call minutes
- AI call summaries
- Manual appointment creation
- Google or Outlook Calendar
- SMS & email confirmations
- Basic audit logs
Pro
Most popular — for growing teams that need approval workflows.
- Up to 15 technicians
- Multiple dispatchers
- 5,000 included call minutes
- AI suggested tech & time slot
- Dispatcher approval workflow
- Advanced call summaries
- Service category rules
- Business-hour rules
- Google + Outlook calendar
Enterprise
Multi-location operations with auto-booking and reporting.
- 15+ technicians
- Multiple locations
- 10,000 included call minutes
- Auto-booking rules
- Priority routing
- Advanced reporting
- Custom onboarding
- Integration support
- Overage billing
After-Hours AI Receptionist
AI answers when staff are unavailable. Captures job details, creates pending appointments, and sends urgent alerts.
Overage
Additional call minutes beyond your plan’s cap. Billed monthly on the same invoice.
Start building your dispatch system today.
Spin up a fully seeded demo company in 30 seconds. Run a simulated call. See exactly what your dispatchers and technicians would see.